Frequently Asked Questions
Everything you need to know about shopping with Petsense.
How do I determine the right size for my pet?
We provide a detailed size guide on every product page. We recommend measuring your pet's neck, chest, and length while they are standing to ensure the most comfortable fit.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn items in their original packaging. For hygiene reasons, items must be free of pet hair and odors to qualify for a full refund.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. Expedited shipping options are available at checkout if you need your pet's new outfit sooner.
Are your pet clothes machine washable?
Most of our fashion items are machine washable on a gentle cycle with cold water. However, we recommend checking the specific care label on each garment for best results.
Do you offer international shipping?
Yes, Petsense ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated during checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.